OnboardingStore verification
Applications, KYC, business documents and approval stages are managed through structured review queues.
Suguin ecosystem case study
Suguin Call Center & Verification Portal
A Vue.js portal for Suguin call-centre and operations teams, bringing store onboarding and verification, document approval, customer and refund support, delivery-partner assistance, escalations and team queues into one role-focused workspace.
- Client
- Suguin
- Project type
- Operations Portal
- Sector
- Customer support & marketplace operations
- Year
- 2026
Built with
- Vue.js
- API Integration
- Verification Workflows
- Support Queues
Project overview
Verification and support workflows brought together for faster operational handling.
The call-centre portal supports both proactive operational work and issue resolution. Store applications can move through onboarding, KYC/document checks and approval stages, while support teams can search orders and customers, manage customer issues and refund cases, assist delivery partners and escalate cases that require another team.
Built in Vue.js and connected to the main Suguin platform through APIs, the portal exposes the same store, customer, order, partner and case information held centrally while presenting it as queues, review tasks and support actions suited to call-centre teams.
Customer careSupport & refunds
Agents can investigate order issues, customer requests, refund cases and escalations with shared operational context.
Partner careDelivery support
Delivery-partner account, payout, route, document and incident issues can be handled within the same support environment.
Product screens
See it in action.
Open any screen for a full-size view, then browse the set with the next and previous controls.
The challenge
Marketplace support spans more than answering customer tickets. Teams need to verify stores before they go live, review submitted documents, approve onboarding, investigate customer and refund issues, assist delivery partners and route exceptional cases to the right operational owner. Handling those tasks in separate tools would make context switching and case ownership difficult.
What we delivered
We delivered a Vue.js operations portal organised around role-specific queues and case context. Store verification covers application review, identity/KYC, business documents and approval status. Customer-support workflows provide ticket queues, order/customer lookup, refund review and escalation. Delivery-partner support covers account, payout, document, order/route and incident issues. Shared APIs connect the portal to the central Laravel/MySQL platform so support actions and verification decisions remain part of the same business record.
What the project was designed to improve.
One workspace for onboarding, verification and multi-party support
More structured document and store-approval workflows
Shared customer, order and delivery context for faster issue investigation
Central case visibility and escalation paths connected to the core platform
What we built
Built around the business domains.
Role-specific queues and case context cover the three jobs a call-centre team does every day: verify stores, support customers and assist delivery partners.
Onboarding
Store verification
Applications move through structured review queues before a store goes live.
- Application review
- Identity / KYC checks
- Business document review
- Approval status tracking
Customer care
Customer support and refunds
Agents investigate with order and customer context in one place.
- Ticket queues
- Order and customer lookup
- Refund review
- Escalation to the right team
Partner care
Delivery-partner support
Field issues handled in the same environment as customer cases.
- Account and payout issues
- Document issues
- Order and route issues
- Incident handling
Platform
One business record
Support actions and verification decisions stay part of the central record.
- Role-specific queues and case context
- Shared APIs to the Laravel / MySQL platform
- Same store, customer, order and partner data as administration
Project team
The team behind this project.
The specialists connected to the delivery of this project. Open a profile to see their experience, focus areas and related work.
Leadership Rajesh Kumar
Founder, Delivery Lead & Full Stack StrategistLeads delivery strategy across product planning, architecture, WordPress, Laravel, Drupal, frontend and support operations with direct hands-on involvement where it matters.
- Technical strategy
- Laravel & PHP
- WordPress & WooCommerce
- Drupal
18 yrs experienceView profile↗
Frontend Ritu Raj
Junior Full Stack DeveloperSupports WordPress, Laravel and frontend implementation with a focus on component work, content systems and day-to-day delivery support.
- Frontend
- HTML
- CSS
- JavaScript
3 yrs experienceView profile↗
WordPress+Laravel Shivam Kishor
Full Stack Web DeveloperWorks across WordPress, Drupal, Laravel and frontend delivery to ship maintainable websites and application features quickly and carefully.
- WordPress
- Laravel
- Drupal
- PHP
6 yrs experienceView profile↗
Keep exploring
More case studies from our work.
Suguin Central Admin & Business Control Platform
The Laravel and MySQL core of the Suguin ecosystem, managing sellers, retailers, customers, delivery partners, catalogues, orders, content, promotions, approvals, payouts, support and platform-wide controls.
View case study↗
Suguin Customer Marketplace Website
A responsive Vue.js marketplace for local shopping across groceries and everyday products, with search, categories, product detail, cart, checkout, account and order flows connected to the Suguin platform.
View case study↗Planning a connected commerce platform?
Build the customer experience and the operations behind it.
We can help plan and deliver connected web, mobile, API and operational platforms with one maintainable architecture and clear ownership.
Discuss your project ↗